Important Packing, Shipping, and Billing Information

Case Preparation

• Inspect the impressions and models for distortions, voids, or insufficient tooth exposure prior to
• shipping.
• Please sterilize any impressions being sent.
• Send an opposing model and bite registration for cases that involve the occlusion, such as
• splints or cases with pontics.
• Please write patient’s name on all the materials involved with each case.
• If sending a poured model make sure there is a sufficient base to work off of.
• Allow 5 business days plus shipping time, usually 1-2 days, for appliance fabrication. If a faster
• turnaround is needed please contact us for details.
• Make due date the day before the actual appointment for UPS delivery.

Shipping

• Wrap each model individually with bubble wrap or packing material to protect against
• breakage.
• If sending an alginate impression, wrap it in a damp paper towel and place in a zip-lock bag
• with name written on it. Please do not staple the script on the bag.
• Make sure the alginate impression is not soaking wet. This is especially important in the winter
• as it will freeze and distort.
• Use packing materials to secure all contents in box, such as bubble wrap, peanuts, paper towels,
• or packing paper.
• Place UPS Return Shipping label on outside of box without any other identifiable labels or
• barcodes on the box.
• We will include UPS Return Shipping labels in each box we send back. If more are needed,
• please call.
• If possible, consolidate as many cases in each box if the due dates allow.
  

Billing

• We bill out all finished cases at the end of the month and send statements via USPS.
• Bills are payable by check or credit card. If paying by credit card please call.
• If billing address is different than the shipping address please let us know.